Sales & Techs
The technician in a customer's driveway is the whole company in that moment. How we measure that moment, coach it, and celebrate it without turning people into a leaderboard.
What we built
Conversion rate
Service calls and replacements convert differently. One average punishes the wrong people and rewards the wrong ones.
ReadStop blaming the tech
Most "underperforming tech" conversations we have had started with a number that was measuring something else.
ReadCelebrate the sale
Recognition that happens the minute the work is done, not in a monthly meeting.
Read