What we found
Good work in the field was invisible to the office until the month closed. The techs who were winning did not feel it, and the office did not see it.
What we changed
Real-time data from the CRM feeds the office TV. When a job closes, it shows the tech, the job, and a celebration, right then. Everyone in the building sees it.
How you can apply it
You need one live feed from your CRM and one screen where people already look. The celebration is the easy part; the live feed is the work, and it is worth it for more than the celebration.
